How do I send Disc Factory my artwork?

Once you have downloaded the templates and prepared your artwork you can click the link in your email which will direct you to a dedicated uploads page. From here you can upload all of your artwork files which will automatically be uploaded to a secure location on our server in a unique folder specific to your job.

Can I send Disc Factory all of my audio files and you create the master CD?

If you are unable to supply the Master as a DDP or Physical Audio CD you can send audio files. There is a £25 (ex vat) surcharge for us to create your Master from audio files.

The preferred formats are .WAV or .AIF or .FLAC (44.1kHz – 16 Bit – Stereo). We can also accept MP3 files but these are not recommended as they are a compressed format.

Please ensure your files are correctly numbered and named (01 Track Name.wav) Please also provide a tracklist as a text document or email with the following information:

  • Album Title
  • Album Artist
  • Track Titles
  • Track Artist
  • UPC/EAN Number (if applicable)
  • ISRC Codes (if applicable)
  • Pre-gap duration

(the default gap between tracks is 2 seconds. If your album is a live recording or DJ style mix you may want 0 sec pre-gap so the audio between tracks is seamless)

You can upload your audio files using the WeTransfer link in Step 5 of your quote email. Alternatively if you already have the files uploaded to Dropbox or Drive please send us a direct download link with your quote number referenced.

Can I upload my Audio CD for Duplication?

Our preferred format for receiving Audio Masters is DDP (Disc Description Protocol) which is an industry standard format. The DDP is simply a locked down electronic version of your album which is instantly ready for duplication/replication.

You can upload your DDP using the WeTransfer link in Step 5 of your quote email. Alternatively if you already have the DDP uploaded to Dropbox or Drive please send us a link with your quote number referenced.

Can I upload my Data CD for Duplication?

We can accept CD-ROM and DVD-ROM masters in the following formats:

  • ISO
  • IMG
  • DDP
  • ZIP

You can upload your files using the WeTransfer link in Step 5 of your quote email. Alternatively if you already have the files uploaded to Dropbox or Drive please send us a link with your quote number referenced.

Can I upload my DVD Video for Duplication?

Our preferred format for receiving DVD Video Masters is DDP (Disc Description Protocol) which is an industry standard format. The DDP is simply a locked down electronic version of your DVD Video which is instantly ready for duplication/replication.

If you DDP is less than 2GB you can upload it using the WeTransfer link in Step 5 of your quote email. Alternatively if it is more than 2GB please upload the DDP using a file transfer site of your choice such as Dropbox or Drive and send us a direct download link with your quote number referenced.

For duplication orders we can also accept .ISO masters and Video TS folder set taken from an authored DVD Video Disc/Build.

Please do not upload MPEG4/H264 files as these are not DVD Video Disc compatible and will not playback in a majority of standard set-top DVD players.

Where do I post my master?

If you have your Master ready as Physical Audio CD, please reference your quote number and post it to the following address:

Disc Factory Limited
Unit 2 Ringwood Trading Estate
Christchurch Road
Ringwood
Hampshire
BH24 3BB

You can print this address label via the link in Step 5 of your quote email.

Please ensure the disc is securely packaged in a clean wallet or sleeve. (If the envelope is thicker than 5mm it will require a Large Letter stamp for posting).

If your master disc is the only version you have we recommend making an additional back-up copy before posting.

How should I prepare my design for printing?

For a full explanation check out our Artwork Guidelines.

The guidelines page gives you step by step information on how to prepare your artwork and will help you get the best print results for your disc and packaging.

Please take time to read each section before uploading as incorrectly prepared artwork may cause delays.

Which templates do I need to download?

To make life even easier for you your quote email will contain a unique link that will direct you to a page containing only the templates you require for your specific order. When preparing your artwork please ensure you follow our Artwork Guidelines.

What design programs should I use?

Disc Factory provides templates that can be directly opened or imported into your preferred graphics design program. The most commonly used programs including Adobe PhotoShop, Adobe Illustrator, Adobe InDesign, Quark Xpress and CorelDRAW but so long as your software can output your final artwork as a print resolution PDF it should be suitable.

For a basic tutorial on how to use our templates in these software packages take a look at our Working with Templates page.

Please avoid using programs such as Publisher, PowerPoint, Word and Paint as these are not suitable and will produce low resolution files that will not be suitable for printing.

Will the final print match what I have printed on my printer at home?

It is impossible to guarantee that your printouts, or the colours represented on your monitor screen, will be accurately reproduced when we print your order. Variations within brightness and contrast settings on a monitor and differences in printer calibration are all significant factors affecting colour representation.

If you have a hard copy sample that you wish to send us as a reference we will attempt to adjust our colour profiles and printer settings to match this as accurately as possible and provide you with a hard copy proof, however this will incur a charge.

You should also be aware that using the same colours or images for the disc as the packaging or paper parts will probably not match due to the variance in printing to card, paper and plastic as well as the different digital, thermal and inkjet printing methods used in such applications.

If an exact colour match is important across different media types it would be better to change either your disc or packaging design to use different images or perhaps contrasting or complimentary colours to prevent such colour match issues.

What is the difference between Duplication and Replication?

There are two methods of manufacturing CDs, DVDs and Blu-Rays.Duplication refers to ‘burning’ data to recordable media such as CD-R, DVD-R and BD-R.

Replication is a manufacturing process that actually pressing the data using a ‘glass master’.

Replicated discs are the standard for major commercial releases and large volume runs but Duplication has two key benefits over Replication – ‘Turnaround Time’ and ‘Setup Costs’.

As Duplicated media does not rely on producing a Glass Master it is not only cheaper to produce for short runs, but it is also significantly faster for smaller runs as it is possible to start production immediately.

Summary
  • Duplication is ideally suited to smaller runs of up to around 500 units or perhaps even 1000 units when turnaround time is the key factor.
  • Replication on the other hand is most suited to orders that are at least 500 units or more (to justify the setup costs involved) and when deadline is not of paramount importance.
  • Disc Factory’s instant Duplication Quote system caters for our short-run duplication service whereas our Replication Quote Page is for customers who require a Replication Service.
  • When 500 – 1000 units are required either method is suitable and turnaround time or packaging choices normally become the determining factor

How much data can a CD, DVD and Blu-Ray hold?

For all intents and purposes the capacity for a standard 12cm CD or CD-R media is considered to be 80 minutes of CD audio or 700 MB. Techniques such as over-burning as well as some larger capacity CD-R media are available but are not supported by a lot of hardware. A single layered DVD can hold aproximately 4.5GB of data which is approximately 6 times more than a CD. As for Blu-Ray media a single layered disc has a 25GB capacity.

I have placed an order but now need more discs. Is there anything I can I do?

Call us ASAP on 01425 477 445 and we will see what we can do. It may be that we have already completed the printing process in which case any additional units will need to be run separately. However, if you inform us of any changes in quantity beforehand we may be able to simply alter the order and amend the cost accordingly.

How do I reorder a product?

Simply email us with your original Quote ID and your required quantity and we can take care of the rest.

What’s our minimum quantity?

There is no minimum quantity for our short-run duplication products however it is worth noting that prices do drop significantly once you reach 100 units with further price breaks every 100 up to 1000 units.

How is the Turnaround Time Determined?

Our estimated turnaround time is specified on each individual quote. It can vary slightly based on quantity, disc and packaging types as well as our current capacity at the time of placing an order. Due to such factors turnaround time is provided as an estimate not a guarantee.

The main factor that can lead to delays is incorrectly submitted artwork as this will invariably prevent us from being able to proceed. To avoid such issues please refer to our Artwork Guidelines. Provided artwork and masters have been correctly submitted most duplication jobs will be completed in the estimated turnaround time outlined in your quote and dispatched the next working day. Please note a ‘working day’ is classed as Monday to Friday (excluding Bank Holidays).

Providing we also have all master discs relating to the order and payment has been processed, the first working day is deemed to be the first full day after we receive signed off your artwork proofs. For express orders with urgent deadlines please contact us as we may be able to accommodate your request – express order charges may apply.

Is there any way to speed up my order?

All orders are processed as soon as we have all of the necessary elements in place to proceed. The main factor that can lead to delays is incorrectly submitted artwork as this will invariably prevent us from being able to proceed. To avoid such issues please refer to our Artwork Guidelines.

In some cases it may be that by selecting a simpler packaging solution the turnaround time is reduced. If you do have a very urgent deadline please let us know and we will do everything we can to accommodate you.

Do you offer recycled card packaging?

Yes we do. Some of our duplicated packaging products can be offered using 100% recycled card and paper stock and we will be increasing this option across our range in due course.

Where is Disc Factory Based?

Disc Factory is based in the South of England but we cater for customers all over the UK and abroad. Our main office address is:

Disc Factory Ltd
Unit 2 Ringwood Trading Estate
Christchurch Road
Ringwood
Hampshire
BH24 3BB

How long is my quote valid for?

All our duplication quotes are guaranteed for 14 Days.

Should I just burn my MP3 files as an Audio CD to send for Duplication?

You should ideally be using .WAV or .AIFF (44.1kHz – 16 Bit – Stereo) files to create your Master Audio CD.

You can convert MP3 files if you have no other formats available but this is not recommended. MP3 files are a compressed format and low bitrate (under 256kbps) MP3 files will have much lower quality audio.

How can I get CD Text on my duplicated CDs?

In addition to your actual music, Audio CDs can also contain Metadata such as CD-Text. Information including Artist Name, Track Name and Album Title can be encoded as CD-Text and will display when the disc is inserted into a compatible device such as a car stereo.

When you create you Audio CD or DDP you can add the CD-Text in the software. If you are posting a Physical CD to us please check your disc actually contains your CD-Text as not all CD burners are capable of writing this additional metadata.

It is important to note that CD-Text will only display on devices that support it. Devices with an internet connection such as iTunes and Windows Media Player will not recognize any of the CD-Text on the disc. When album information is displayed on a computer, it is a result of your CD being registered with the Gracenote or AllMusic databases.

Can I prepare my Audio CD so that itunes automatically knows the album title, artist and track names?

When your CD is inserted into a device connected to the internet the music software will attempt to identify the disc by connecting to an online CD database. It will not use the CD Text metadata that is encoded on the disc. For the software to correctly identify your disc you will need to have registered your CD.

iTunes, WinAmp and Mac OS Finder use the Gracenote online database to display album information. You can find more information on how to register your CD with Gracenotehere: www.gracenote.com

Windows Media Player, Rhapsody, and Real Music Player use the AllMusic online database to display album information. You can find more information on how to register your CD with AllMusic here: www.allmusic.com

It is important to note that even when your disc is registered it can still be matched incorrectly and display the wrong information. This is because the database will only try to identify the disc based on the exact length of the tracks in sequence. And because there are millions of albums already registered, incorrect matches do occur.

Will my duplicated CD discs play in all players?

The correct answer is no. Anyone claiming that all duplicated media is compatible with all players is incorrect. Duplicated CD Media (CD-R) was invented after the replicated (factory pressed) CD and as such some of the very early CD players may not support CD-R media. Having said this, these older CD players are now seldom seen and it is very unlikely that you will come across this scenario. It is fair to say that nowadays playback compatibility is 99%. Furthermore Disc Factory only use A-Grade CD-R media as well as running a 100% byte-for-btye data verification check on all of our duplicated discs to ensure that you don’t encounter any disc relate issues.

Disc Factory Contact Helpline

Customer Support

Just call the helpline and one of the Disc Factory team will be on hand to answer any questions and assist you in any way we can.

01425 477 445

How to proceed with your CD Duplication Order

How to Proceed

Disc Factory have a simple Step-By-Step online system designed to guide you through the ordering process.

OTHER HELPFUL GUIDES