Frequently Asked Questions



    Supplying Data Questions
  1. How do I send Disc Factory my artwork?

    Artwork can be supplied using any one of the methods listed below.

    Please note full details on sending artwork will be explained in your quote email.

    i)      RECOMMENDED METHOD:    Our preferred method is also the easiest. Having filled out an online quote request you will automatically be sent an email, simply click on the 'upload artwork' link and you will be redirected to our secure uploads server. Then just browse to your artwork and click upload. Once the upload is completed we will be automatically notified so you don't even have to email us confirmation!

    IMPORTANT:   Please ensure that if you have requested several quote emails from our online quote generator that you click on the upload link from the specific quote that you wish to proceed with, as each email upload link specifically references that exact Quote via a unique Quote ID.

    ii)      We can also accept uploads from ‘large file transfer solutions’ such as MailBigFile, CuteSendIt, WeTransfer, YouSendIt and similar services. Please note we are unable to accept any solution that requires us to either register or install software in order to access your files.

    We strongly recommend using our own dedicated upload facility as explained in method i) above, but if you chose to use one of these solutions please ensure you append your unique quote ID (see you original quote email) to all your artwork filenames. Also ensure you send the download link information to orders@discfactory.co.uk

    iii)      Email your artwork directly to orders@discfactory.co.uk making sure you reference your unique Quote ID (preferably in the subject line of the email). This method is best suited for artwork under 10MB as emailing attachments over this size can cause problems for some mail servers. If your artwork files are larger than 10MB then we recommend you use our dedicated upload facility as described in option i) above.

    iv)      Not a fan of technology? Don’t worry… Simply post your artwork files on a CD and post them to:

    Disc Factory Ltd
    Duplication Department
    Unit 2 Ringwood Trading Estate
    Christchurch Road
    Ringwood
    Hampshire
    BH24 3BB

    If you are also posting your master disc at the same time please ensure you label them clearly as MASTER DISC and ARTWORK DISC as well as referencing your unique Quote ID on both discs (see your quote email for your quote ID reference).

  2. Can I send Disc Factory all of my audio files and you create the master CD?

    Unfortunately not. We are unable to accept a series of individual tracks (regardless of format) as that would require us to re-master your CD, and because the sub-channel data for the audio tracks is contained within the lead-in of the audio CD and not the tracks themselves we could not guarantee duplicated copies exactly as you intended.

    e.g:     You might want track 3 of your album to run seamlessly into track 4 without any gap as opposed to the default 2 second post-gap. Issues such as this are easily avoided by simply sending us a fully tested copy of your audio CD which will then be copied identically byte-for-byte.

    IMPORTANT:   
    i) When posting your master CD please package it securely and don't forget to provide your unique Quote ID which will be in your original quote email.

    ii) Also please do not post your only copy as, although unlikely, post can get damaged or even lost in transit.

  3. In what format do I send my music for my audio CD?

    Disc Factory will duplicate your CD exactly as it is provided so please ensure that you send your Master Disc in the correct format. We do not convert WAV, FLAC or MP3 files into an Audio CD. For example if you were to send us a Data CD full of MP3 files your Duplicated CDs would be copied exactly, producing a batch of CDs containing MP3 files, whilst many of your listeners may choose to convert the music onto an MP3 player, you probably want your CDs duplicated as a higher quality Standard Audio CD.

  4. Can I upload my Audio CD for Duplication?

    The short answer is 'yes' but to ensure your CDs are duplicated exactly as intended we recommend you post us a copy of your master Audio CD rather than upload it. This option is only really to cater for orders so urgent that we require the files straight away in order to be able to meet a tight deadline.

    But why is this not the preferred method?     Well you would have to provide us with an image file which, if authored incorrectly or created using a disc drive that does not support certain functions, could unwittingly lose certain elements of your audio CDs sub-channel data. For example creating your image from a CD drive that does not support CD-Text would mean this additional data would not be included in the uploaded image file. Of course we would always recommend you check your image file anyway to avoid such issues by burning a CD from it and testing it thoroughly.

    So if you do need to upload your music then you will need to send us an image file. As ISO image files are used for Data CDs not Audio CDs (as they do not correctly support the track structure), we can only accept Audio CD Images that are supplied as either BIN/CUE files or .NRG (Nero Image File).

  5. Can I upload my Data CD for Duplication?

    Yes you can. For most non-urgent orders we would recommend simply posting a copy of your CD as in most cases we will receive it the next working day. However for urgent orders it is possible to upload your CD.

    Disc Factory will only accept images files to ensure that the CDs are duplicated exactly as intended. For Data CDs we can accept the following image formats: ISO, IMG and NRG (Nero) formats.

    Full details on sending your master CD are explained in your quote email, but we can accept uploads from ‘large file transfer solutions’ such as MailBigFile, CuteSendIt, WeTransfer, YouSendIt and similar services. We do not however support any solutions that require software installation.

    IMPORTANT:   If you choose to use one of these solutions please ensure you reference your unique quote ID provided in your quote email. Also ensure you send the download link information to orders@discfactory.co.uk

  6. Can I upload my DVD Video or DVD Data Disc for Duplication?

    Yes you can. For most orders we would recommend simply posting a copy of your DVD as we should in most cases receive your DVD Master the next working day. DVDs can contain large amounts of data with a full DVD containing over 4GB of information, and this can several hours to upload depending on your broadband connection. However for urgent orders containing only a small amount of Video or Data we can accept uploads.

    Disc Factory will only accept images files to ensure that the DVDs are duplicated exactly as intended. We can accept the following image formats: ISO, IMG and NRG (Nero) formats.

    Full details on sending your master CD are explained in your quote email, but we can accept uploads from ‘large file transfer solutions’ such as MailBigFile, CuteSendIt, WeTransfer, YouSendIt and similar services. We do not however support any solutions that require software installation.

    IMPORTANT:   If you choose to use one of these solutions please ensure you reference your unique quote ID provided in your quote email. Also ensure you send the download link information to orders@discfactory.co.uk

  7. Can I upload my Blu-Ray Disc for Duplication?

    Due to the potentially very large file sizes of Blu-Ray Discs we are only able to accept physical masters for Blu-Rays duplication orders, not uploaded image files. For full details on sending your master disc please refer to your quote email which contains all the information about how to proceed with each step of your order.

    IMPORTANT:   
    i) Please ensure you package you Blu-Ray Master securely and don't forget to provide your unique Quote ID from your quote email.

    ii) Also please do not post your only copy as, although unlikely, post can get damaged or even lost in transit.

  8. Where do I mail in my master?

    If you choose to post your master disc, you will need to mail it to our main office address which is:

    Disc Factory Ltd
    Duplication Department
    Unit 2 Ringwood Trading Estate
    Christchurch Road
    Ringwood
    Hampshire
    BH24 3BB

    Please ensure you use a delivery method that allows for tracking, such as UPS, FedEx, or DHL. Also be sure to include a printed copy of your Quote Email with your master so we have your Quote ID Reference.


  9. Artwork Questions
  10. How should I prepare my design for printing?

    To make life as easy as possible we have created PDF templates for every disc and packaging type we have available, so simply download the relevant templates from our site and create your artwork in any professional graphics program. There are a few important points to consider when preparing artwork such as working to a minimum resolution of 300 dpi and using the CMYK colour format and converting fonts to outlines to avoid any issues with missing fonts etc.

    For a full explanation check out our Artwork Guidelines.

  11. Which templates do I need to download?

    Every different packaging type has its own template. All of these templates can be downloaded from the short-run templates page of our site. However the easiest way is to follow the link from your quote email which will take you to a unique page listing only the templates for your specific order.

  12. Should I use an RGB or CMYK Colour Mode?

    Be sure to use CMYK as we will convert any RGB images to CMYK for printing. This will result in colour shifts so it is advised that you make this change on your own computer so you can see the desired effect.

    CMYK (Cyan-Magenta-Yellow-Black) is the standard colour model used in printing in which all colours are described as a mixture of these colours - hence the term 'four colour process'. RGB (Red-Green-Blue) on the other hand is a colour mode used by desktop monitors to display images.

  13. What design programs should I use?

    Disc Factory provides PDF Templates that can be directly opened or imported into your preferred graphics design program. The most commonly used programs including Adobe PhotoShop, Adobe Illustrator, Adobe InDesign, Quark Xpress and CorelDRAW but so long as your software can output your final artwork in PDF format it should be suitable.

    For a basic tutorial on how to use our templates in these software packages take a look at our Working with PDF Templates page.

  14. I have downloaded the PDF templates but I can't seem to open it in my graphics program?

    All of our templates are PDF files which should be compatible with your graphics program. Each software program has a slightly different method of opening / importing a PDF file. Adobe PhotoShop, Adobe Illustrator, Adobe InDesign, Quark Xpress and CorelDRAW are the most commonly used graphics design programs and as such we have created some detailed instructions on how to use our templates with these packages. check out our Working with PDF Templates page.

  15. Do you offer an in-house design service?

    We are not able to offer a full design services for our short-run duplication. However if you only require some basic text applied to your discs and/or packaging we are able to accept an email with this information which will can then cut & paste and print to your discs and/or packaging accordingly.

  16. Can I select Spot Colours for my print design?



  17. I can't get my artwork as a PDF. Can I just send you a different format?

    Ideally not. Once you have finalised your artwork designs in the software’s native format you are ready to output PDF files ready to send to us. As each program has a slightly different process we have put together some simple instructions on exporting to a PDF to assist you in getting the correct print ready PDF files for each of the main graphical programs – namely Adobe PhotoShop, Adobe Illustrator, Adobe InDesign, Quark Xpress and CorelDRAW. Following these instructions will ensure smooth processing and the best possible quality.

    IMPORTANT:   Before you create your PDF, make sure that all template guideline elements are moved to a background layer behind your artwork. This will prevent them from printing on your finished product.

  18. Will the final print match what I have printed on my printer at home?

    No. It is impossible to guarantee that your printouts, or the colours represented on your monitor screen, will be accurately reproduced when we print your order. Variations within brightness and contrast settings on a monitor can vary significantly and even printers using the same CYMK process all still have differences when it comes to ink manufacture. In fact even a print from the same printer make and model will still vary to a degree as they would not be calibrated the same.

    If you have a hard copy sample that you wish to send us as a reference we will attempt to adjust our colour profiles and printer settings to match this as accurately as possible. If you want a physical hard copy proof this will incur a charge.

  19. Will the colour on the disc match the colour on the packaging?

    Using the same colours or images for the disc as the packaging or paper parts will probably not match due to the variance in printing to card, paper and plastic as well as the different digital, thermal and inkjet printing methods used in such applications.

    If an exact colour match is important across different media types it would be better to change either your disc or packaging design to use different images or perhaps alternative contrasting or complimentary colours to prevent such colour match issues.


  20. General Questions
  21. I have filled out an instant quote request but have not received the quote email.

    Please check your email address was entered correctly. Also check your email spam folder. In the unlikely event that your email client has misread the quote email as potential spam please ensure that you change your spam filter settings to allow emails from emails from 'info@discfactory.co.uk' to avoid this issue in the future.

  22. What is the difference between a CD and a CD-R?

    A CD is a replicated disc, and a CD-R is a recordable blank disc that will can duplicated or 'burnt'. For more information about the difference between Duplication and Replication see the FAQ below.

  23. What is the difference between Duplication and Replication?

    There are two methods of manufacturing CDs, DVDs and Blu-Rays. Duplication refers to ‘burning’ data to recordable media such as CD-R, DVD-R and BD-R whereas Replication is a manufacturing process that actually pressing the data using a ‘glass master’. Replicated discs are the standard for major commercial releases and large volume runs but Duplication has two key benefits over Replication – ‘Turnaround Time’ and ‘Setup Costs’. As Duplicated media does not rely on producing a Glass Master it is not only cheaper to produce for short runs, but it is also significantly faster for smaller runs as it is possible to start production immediately.

    In summary Duplication is ideally suited to smaller runs of up to around 500 units or perhaps even 1000 units when turnaround time is the key factor. Replication on the other hand is most suited to orders that are at least 500 units or more (to justify the setup costs involved) and when deadline is not of paramount importance. Disc Factory’s Instant Online Quote system caters for our short-run duplication service whereas our Replication Quote Page is for customers who require a Replication Service.

    When 500 – 1000 units are required either method is suitable and turnaround time or packaging choices normally become the determining factor.

  24. What do you mean by the term short-run?

    Short-run refers to fast turnaround, low volume duplication orders as opposed to larger volume orders that tend to use the replication process. To decide which solution best suits your requirements check out our online quote options.

  25. How much data can a CD, DVD and Blu-Ray hold?

    For all intents and purposes the capacity for a standard 12cm CD or CD-R media is considered to be 80 minutes of CD audio or 700 MB. Techniques such as over-burning as well as some larger capacity CD-R media are available but are not supported by a lot of hardware. A single layered DVD can hold aproximately 4.5GB of data which is approximately 6 times more than a CD. As for Blu-Ray media a single layered disc has a 25GB capacity.

  26. I have placed an order but now need more discs. Is there anything I can I do?

    Call us ASAO on 01425 477 445 and we will see what we can do. It may be that we have already completed the printing process in which case any additional units will need to be run separately. However, if you inform us of any changes in quantity beforehand we may be able to simply alter the order and amend the cost accordingly.

  27. How do I reorder a product?

    Simply email us with your original Quote ID and your required quantity and we can take care of the rest.

  28. What’s our minimum quantity?

    There is no minimum quantity for our short-run duplication products however it is worth noting that prices do drop significantly once you reach 100 units with further price breaks every 100 up to 1000 units.

  29. What’s our maximum quantity?

    Depending on the specifics of your order and your packaging requirements it normally becomes more cost effective for you to have us replicated your disc when you reach somewhere between 500 and 1000 units. However Duplication may be the only option is you need your order processed quickly the replication process takes longer to setup. As such we can in certain instances duplicate up to 2000 units for clients who need to meet a specific deadline but realistically we would not duplicate more than 1000 units.

    If you would like to compare the replication price for an order of over 500 units then complete our online replication quote form.

  30. How is the Turnaround Time Determined?

    Our estimated turnaround time is specified on each individual quote. It can vary slightly based on quantity, disc and packaging types as well as our current capacity at the time of placing an order. Due to such factors turnaround time is provided as an estimate not a guarantee.

    The main factor that can lead to delays is incorrectly submitted artwork as this will invariably prevent us from being able to proceed. To avoid such issues please refer to our Artwork Guidelines. Provided artwork and masters have been correctly submitted most duplication jobs will be completed in the estimated turnaround time outlined in your quote and despatched the next working day. Please note a ‘working day’ is classed as Monday to Friday (excluding Bank Holidays).

    Providing we also have all master discs relating to the order and payment has been processed, the first working day is deemed to be the first full day after we receive signed off your PDF artwork proofs. For express orders with urgent deadlines please contact us as we may be able to accommodate your request - express order charges may apply.

  31. Is there any way to speed up my order?

    All orders are processed as soon as we have all of the necessary elements in place to proceed. The main factor that can lead to delays is incorrectly submitted artwork as this will invariably prevent us from being able to proceed. To avoid such issues please refer to our Artwork Guidelines.

    In some cases it may be that by selecting a simpler packaging solution the turnaround time is reduced. If you do have a very urgent deadline please let us know and we will do everything we can to accommodate you.

  32. Do you offer an uncoated matt stock for your packaging?

    Some of our custom printed card packaging as well as our paper inserts and inlays are available as both coated and uncoated stock, with our uncoated stock also benefitting from being 100% recycled.

  33. Do you offer recycled card packaging?

    Yes we do. Some of our duplicated packaging products can be offered using 100% recycled card and paper stock and we will be increasing this option across our range in due course.

  34. What is the most eco friendly option?

    Disc Factory are proud to say that all of our card and paper packaging is eco-friendly as we only use stock that is responsibly sourced from sustainable forests and certified by the FSC. Furthermore we also offer a 100% recycled stock for customers who want to be as 'green' as possible.

  35. I wanted a black only print on a disc with a silver base not a white base. Do you offer this?

    Yes we can but our standard discs have a white base. Please contact us directly on 01425 477 445 before placing an order so that we can add a note to your order.

  36. Where is Disc Factory Based?

    Disc Factory is based in the South of England but we cater for customers all over the UK and abroad. Our main office address is:

    Disc Factory Ltd
    Unit 2 Ringwood Trading Estate
    Christchurch Road
    Ringwood
    Hampshire
    BH24 3BB

  37. How will my discs and packaging be printed?

    We have invested in a state-of-the-art digital print press for our short-run printing of packaging, and for the onbody printing of our optical media we use a variety of methods to best suit your artwork design and turnaround time.

  38. How long is my quote valid for?

    All our duplication quotes are guaranteed for 14 Days.

  39. My order arrived and some cases have been damaged in transit.

    Disc Factory make every effort to ensure your order reaches you undamaged. However, in the unlikely event that some items get damaged in transit, Disc factory promises to replace these damaged items immediately and free of charge.

  40. Should I just burn my MP3 files as an Audio CD to send for Duplication?



  41. How can I get CD Text on my duplicated CDs?

    You will need to create the CD master and embed the CD Text data using your burning software. Please make a note on the CD itself that it contains CD Text. Please note that creating an image file of your master CD does not always include CD Text depending on the CD Burner and software in question so we only guarantee CD Text will be included in your duplicated CDs when a master containing CD Text is posted to us for duplication.

  42. Can I prepare my Audio CD so that itunes automatically knows the album title, artist and track names?

    ISRC Codes info

  43. Will my duplicated CD discs play in all players?

    The correct answer is no. Anyone claiming that all duplicated media is compatible with all players is incorrect. Duplicated CD Media (CD-R) was invented after the replicated (factory pressed) CD and as such some of the very early CD players may not support CD-R media. Having said this, these older CD players are now seldom seen and it is very unlikely that you will come across this scenario. It is fair to say that nowadays playback compatibility is 99%. Furthermore Disc Factory only use A-Grade CD-R media as well as running a 100% byte-for-btye data verification check on all of our duplicated discs to ensure that you don't encounter any disc relate issues.

  44. Could I be breaking any copyright or licensing laws if my disc contains content owned by another company?



  45. Can I get credit terms?

    All customers are required to make payment in advance of manufacture on orders. However 30 day credit terms may be granted to companies wishing to place regular orders - subject to a successful credit check.




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